Return & Refund Policy

Effective Date: July 22, 2025

Company: WHATECH MOBILE CO., LIMITED

Website: www.colombrands.com

Contact: info@colombrands.com

1. Return Period

You have the right to return your product within 14 days from the date of delivery. If more than 14 days have passed, we cannot offer you a full refund or exchange.

2. Conditions for Eligibility

To be eligible for a return:

• The item must be unused and in the same condition as when you received it

• The product must be returned in its original packaging

• You must include a receipt or proof of purchase

Please do not send your purchase back to the manufacturer.

3. Non-Returnable Items

Certain types of products cannot be returned, including:

• Perishable goods (e.g. food, flowers)

• Intimate or sanitary items

• Hazardous materials, flammable liquids or gases

• Gift cards

• Downloadable software products

• Some health and personal care items

4. Partial Refunds

In some cases, only partial refunds may be granted:

• Books with obvious signs of use

• Opened CDs, DVDs, video games, software, or vinyl records

• Any item not in its original condition, damaged, or missing parts not due to our error

• Any item returned more than 30 days after delivery

5. Refund Processing

Once we receive and inspect your returned item, we will notify you by email. If your refund is approved, it will be processed and a credit will be automatically issued to your original payment method or via bank transfer (in the case of cash on delivery), within a few working days.

6. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your credit card company (if applicable)

3. Contact your bank – there is often a processing delay

If you’ve completed all the steps above and still haven’t received your refund, contact us at info@colombrands.com

7. Sale Items

Only regular-priced items are eligible for refund. Sale or discounted items cannot be refunded.